This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Reports & Surveyswriting

Please help us to improve by providing feedback.

Patient Survey Results 2018


Ipsos MORI GP Survey 2019

 Hillview Area (CCG)National
% pts who find it easy to get through to practice by phone77%69%68%
% pts find receptionists helpful91%89%89%
% pts satisfied with apt times available66%62%65%
% pts get to see or speak to preferred GP when they want48%47%48%
% pts offered choice of apt when they last made an apt66%62%62%
% pts satisfied with type of apt offered75%73%74%
% pts who took apt offered99%95%94%
% pts describe experience of making apt as good72%66%67%
% pts waiting 15 mins or less after apt time to be seen79%70%69%
% pts say healthcare proff gave enough time 92%88%87%
% pts say healthcare proff good at listening93%90%89%
% pts say healthcare proff treated with care or concern89%88%87%
% pts involved as much as wanted in decisions on care98%95%93%
% pts confidence and trust in healthcare proff 95%97%95%
% pts felt healthcare proff understood mental health needs91%88%86%
% pts felt their needs were met during last apt95%96%94%
% pts felt enough support in ast 12 months - long-term conditions74%81%78%
Overall experience89%84%83%


Friends and Family Audit

Friends and Family Audit August 2019

Friends and Family Audit September 2019

Friends and Family Audit October 2019

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website