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Reports & Surveyswriting

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Patient Survey Results 2018


Ipsos MORI GP Survey 2019

 Hillview Area (CCG)National
% pts who find it easy to get through to practice by phone77%69%68%
% pts find receptionists helpful91%89%89%
% pts satisfied with apt times available66%62%65%
% pts get to see or speak to preferred GP when they want48%47%48%
% pts offered choice of apt when they last made an apt66%62%62%
% pts satisfied with type of apt offered75%73%74%
% pts who took apt offered99%95%94%
% pts describe experience of making apt as good72%66%67%
% pts waiting 15 mins or less after apt time to be seen79%70%69%
% pts say healthcare proff gave enough time 92%88%87%
% pts say healthcare proff good at listening93%90%89%
% pts say healthcare proff treated with care or concern89%88%87%
% pts involved as much as wanted in decisions on care98%95%93%
% pts confidence and trust in healthcare proff 95%97%95%
% pts felt healthcare proff understood mental health needs91%88%86%
% pts felt their needs were met during last apt95%96%94%
% pts felt enough support in ast 12 months - long-term conditions74%81%78%
Overall experience89%84%83%


Friends and Family Audit

Friends and Family Audit August 2019

Friends and Family Audit September 2019

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