Welcome to Hillview Medical Centre
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations
Patient Survey 2018
Please read our findings from the latest practice survey (August 2018).
Patient Survey August 2018
IPSOS MORI GP Survey July 2019
Latest survey results:
|Ipsos MORI GP Survey 2019|| |
| ||Hillview|| Area (CCG)||National|
|% patients (pts)who find it easy to get through to practice by phone||77%||69%||68%|
|% pts find receptionists helpful||91%||89%||89%|
|% pts satisfied with apt times available||66%||62%||65%|
|% pts get to see or speak to preferred GP when they want||48%||47%||48%|
|% pts offered choice of apt when they last made an apt||66%||62%||62%|
|% pts satisfied with type of apt offered||75%||73%||74%|
|% pts who took apt offered||99%||95%||94%|
|% pts describe experience of making apt as good||72%||66%||67%|
|% pts waiting 15 mins or less after apt time to be seen||79%||70%||69%|
|% pts say healthcare proff gave enough time ||92%||88%||87%|
|% pts say healthcare proff good at listening||93%||90%||89%|
|% pts say healthcare proff treated with care or concern||89%||88%||87%|
|% pts involved as much as wanted in decisions on care||98%||95%||93%|
|% pts confidence and trust in healthcare proff ||95%||97%||95%|
|% pts felt healthcare proff understood mental health needs||91%||88%||86%|
|% pts felt their needs were met during last apt||95%||96%||94%|
|% pts felt enough support in ast 12 months - long-term conditions||74%||81%||78%|
National Cancer Diagnosis Audit (NDCA)
Our practice is taking part in the National Diabetes Audit. If you would like to know more about this please find a leaflet below for your interest.
National Diabetes Audit - patient leaflet
National Diabetes Audit - practice poster
National Diabetes Audit
This practice is taking part in the National Diabetes Audit (NDA). The NDA checks whether people with diabetes are getting good care.
For further information please see this leaflet.
National Diabetes Audit - Patient Leaflet
There is controlled car parking in our car park.
For those patients/visitors attending the surgery by car, you will need to enter your car registration every time you use the car parking facilities on the screen at reception. There is a 15 minute grace period for dropping anyone/anything off to the surgery.
Please ensure that you have registered the car you have come in every time you attend the surgery, otherwise you will be fined.
The new parking is run by Creative Parking Solutions and is therefore not controlled by the Surgery.
Surrey Adult Safeguarding Board
If you are at risk of abuse, or suspect someone else is please report it.
In an emergency
During Office Hours contact the Multi Agency Safeguarding Hub (MASH)
Out of Hours
Call the Adult Social Care Emergency Duty Team on 01483-517898
Surrey Safeguarding Children Board www.surreyscb.org.uk
Surrey Health and Wellbeing Board www.healthysurrey.org.uk
Surrey Community Safety www.surreycommunitysafety.org.uk