We always try to make sure that our service is of the highest quality and welcome any suggestions as to how we can improve. We recognise that sometimes, the people we interact with will be unhappy about the way that we have supported them. We know we will not get everything right all the time, but we aim to do so. We want to learn from our mistakes and improve.
Complaints often stem from misunderstandings of some sort that can often be sorted out quickly. You can raise any issue you have with any of our team and we will try to rectify your problem as soon as we can.
If you are not happy with the way in which we have tried to sort out your issue or if you prefer, you may contact the practice manager (Jackie Stockill), to raise your issue. The practice manager will:
- acknowledge your complaint within 3 days of receiving it
- look into your issue and respond to you within 10 working days of receiving it (if this is not possible, the practice manager will let you know when she will be able to respond to you)
For more information please click the following link: complaints leaflet.